Chances are, your question is already answered in the FAQ, but if it is not, feel free to contact:

Sam Khuc
sam@badgesftw.com
AIM: BadgesFTW
Text Message only #:

If requesting a status update on your order, we suggest you leave our shipping department a comment on facebook or twitter for a FASTER response.

If inquiring about a customized design, please follow the guidelines below to speed up the process and get your badge sooner! We want to get your design right the first time instead of having to go back and forth and wasting time:

-Picture your desired badge, the colors, the image, the preferred font, the positioning of everything and describe it to us
-If you want a certain image, it would be better if you found it and send us a link or attach it, as some images, such as a bird, have so many variations, and we won't know which one you will like best.
-Remember, this badge is customized for YOU, so don't leave it up to us to know what your ideal badge looks like.

Bad Example:
Hi can you design me a badge that has something to do with a bird? And write Tony on it?

Good Example:
Hi can you design a badge with the phoenix I attached below. Make the background navy blue. And at the center of the badge, put "Tony" in a cursive font in white letters.